Refund & Return Policy

Customer satisfaction is our priority.

Due to the nature of fragrance products, we only accept returns for items that arrive damaged, defective, or incorrect.

If your order arrives damaged or you receive the wrong product, please contact us within 7 days of delivery and include clear photos of the item and packaging.

Products must remain unused and in their original packaging.

Once your request has been reviewed and approved, we will offer a replacement or refund, depending on the situation.

Shipping fees are non-refundable unless the error was caused by Noor Perfume.